Implemented KPI’s for quality, delivery and cost

Implemented standard work which improved quality and made training easier

Direct labour ratio reduced from 30% to 26% increasing profits

Profit share bonus introduced

Owner reduced his hours by 50%

Significant Cost Savings


'Within a short period of time we have seen great results, growing revenues, and profit. We cannot speak highly enough of the engagement with all our staff and the change in culture which Paula helped us to achieve.'